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Pembroke House

PROVIDING A HOME FROM HOME FOR OLDER MEMBERS OF THE ROYAL NAVY

We believe in high quality care and quality of life. Our resident-focused approach to care at Pembroke House puts respect and camaraderie at the heart of everything we do.

We pride ourselves on our exceptional environment and caring community, with a healthy respect for the customs and traditions of the Royal Navy that makes Pembroke House care home a real ‘home from home’.

Pembroke House is a purpose-built care home for veterans of the Royal Navy and Royal Marines in Gillingham that was converted from an orphanage in 1952. We have been serving Royal Navy and Royal Marines veterans and their dependants for 70 years. Our residents and staff enjoy a varied yet familiar way of life to encourage independence and give each day meaning and purpose.

Our 55 bedrooms have en suite toilet and washing facilities and our care provision is tailored to meet the varied needs of each resident.

To book a tour or find out more call us on 01634 852 431 or email ph@rnbt.org.uk

Download our latest brochure

Keeping our residents and staff safe at Pembroke House

Following Government guidance we have developed protocols which will enable us to preserve the safety of residents and staff, the home is again open to new residents.

CQC Report - Building on our ‘Good’ Care Home Rating

CQC conducted an inspection on 9th August 2021 and concluded the Home remained 'Good' in safety and well led. This means the home retains its overall inspection rating of 'Good', following the 'Good' inspection of all of the Care Quality Commissions Key Lines of Enquiry (KLOE) in 2018.

Regulation 12 Warning Notice

Following a Care Quality Commission (CQC) inspection in mid-June, Pembroke House has been issued a Regulation 12 Warning Notice in relation to medicines management. Inspectors identified concerns, primarily relating to how medicines were ordered, stored, administered and governed at Pembroke House. We accept these findings and the safety of every person who lives at Pembroke House is our most important responsibility, and we acknowledge that medicines management was not consistently meeting the standard required.

Action Already Taken The RNBT had already identified concerns at Pembroke House prior to this inspection and before CQC’s visit we took action to:

  • Strengthen clinical leadership and bring in an interim management team
  • Commission independent quality reviews
  • Introduce a new quality monitoring and governance framework
  • Bring in additional operational and clinical resources to support the service
  • Appoint a new permanent Home Manager to take Pembroke House forward

CQC inspectors recognised these steps, acknowledging that the new Home Manager and current interim management were aware of and tackling many of these inherited issues and that significant governance improvements were already underway.

What We Are Doing Now Our Chief Executive and Senior Leadership Team are working directly alongside the team at Pembroke House, providing on-site support as we drive improvements across the service. We are working openly and transparently with CQC throughout this process, and we are committed to demonstrating sustained, meaningful improvement, not just in the areas covered by the Notice, but across everything we do at Pembroke House.

We are focused on meeting the CQCs compliance deadline of 31 August 2026 with these improvements to the service.

We are committed to ensuring that the care provided at Pembroke House is consistently safe, compassionate and of the highest quality.

CQC Emergency Support Framework Summary Record

View Record
Three elderly residents of Pembroke House in wheelchairs looking over pond

Activities

Pembroke House Care Home offers an extensive range of outings, functions and in-house activities. We also have a bar, a library, a coffee lounge and a ‘NAAFI’. The top floor lounge we call ‘The Bridge’, with views over the River Medway.

Pembroke House resident in yellow floral blouse sitting in wheelchair being pushed by woman in beige cardigan

Gardens

The beautifully maintained gardens and grounds are a delight on fine days and residents with a love of gardening are encouraged to get involved! Our gardeners are always on hand for help and expert advice.

Resident of Pembroke House wearing yellow and blue flannel shirt with glass of wine in hand

Dining

There are three homely dining areas, offering an extensive choice of home cooked nutritious meals using local fresh produce when available. Special dietary needs are catered for and food is available outside normal meal times.

Admiral Jellicoe House staff member wearing face mask and tending to male resident in bed

Healthcare

Residents have access to visiting health care professionals such as chiropodist, optician and dentist. We also provide an extensive range of specialist equipment to meet individual needs.

Care Options

Pembroke House Brand Logo

People in need of residential care

Our residential care services focus on each individual and their need to maintain independence through agreed interventions. Our residential service is a community within a community whilst empowering residents with the freedom to access the wider local facilities at will.

Pembroke House Brand Logo

People in need of nursing care

Our nursing services support people with more complex medical needs. Our philosophy is promoting independence and enabling the living of positive lives that challenge individuals and supports a ‘can-do’ attitude.

Pembroke House Brand Logo

People in need of rehabilitation/therapy

We aim to promote independent living and support our visiting residents with quality care that helps them to return successfully to their own home. As part of this we access veterans services as well as health and social care.

A sense of community at Pembroke House

The staff, volunteers, families of our residents, and our supporters including the serving Navy and retired communities, all have an important role in making the Pembroke House residence a unique place with a very special atmosphere.

“We are from the same background, so we understand one another and I feel like I am still part of a team. Pembroke House is the only home that could have made this happen for me.”
Resident’s quote

Friends of Pembroke House Care Home

The Friends of Pembroke House is the name we give to our willing band of volunteers who help us add that little bit extra to the lives of our residents by helping out within the Home and by assisting us with our extensive programme of activities and visits. If you would like to join us please let us know – more always welcome!

Two Pembroke House residents enjoying a pint of beer with staff member conversing while wearing mask
Pembroke House veterans care home from exterior view in Gillingham, Kent

Reviews of Pembroke House Care Home

Find out more and arrange a visit

 

The Royal Naval Benevolent Trust provides financial assistance and support to Royal Navy and Royal Marines personnel and their families in times of need.

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    Pembroke House 11 Oxford Road, GILLINGHAM ME7 4BS
    T: 01634 852431 E: ph@rnbt.org.uk

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