Caring for our residents

Caring for our residents

Our highest priority at Pembroke House is the care of our residents. To look after them we have a very well qualified, conscientious and friendly staff, who maintain excellent standards which are consistently monitored through internal and external audit.

Our residents

We currently care for about half the residents needing personal care and the balance requiring full nursing care. Usually the residents are over the age of 65 and the balance of men and women tends to be slightly in favour of the men.

A capable and caring staff

The very experienced Home Manager is supported by a Clinical Lead/Deputy Home Manager and other Heads of Departments. They lead a staff of about 110 and together they make a strong and dedicated team. Training is given a high priority; as well as ensuring that staff are fully qualified for their roles, it is important for individual development and job satisfaction. Our policies are successful in maintaining a capable and caring staff with a low turnover, thus minimising disruption to residents.


There is always at least one fully qualified nurse on duty assisted by several healthcare assistants. We retain the services of a local GP who visits the home every week, although residents may, of course, select their own doctor. We have excellent links with the local hospital and any medical needs are met swiftly.

Wholesome food and a shipshape home

Food is a vital ingredient in our residents health and well being. Our Cooks prepare wholesome, home cooked meals providing a balanced diet and catering for special needs as necessary. The Housekeeper and her team take great pride in keeping the home shipshape and there is a very efficient in-house laundry to meet the requirements of the residents and the home.

Promoting independence

We take care to respect the privacy and dignity of our residents and encourage them to exercise their independence where possible. Visits by family and friends are always very welcome and make an important contribution to the well being of our residents.

Thank you Pembroke House

"I am writing on behalf of all the family to thank everybody at Pembroke House for the kindness and loving care that Dad received, particularly in the last few months when he needed constant attention. He could not have been in a better or safer environment to live out his last few years and it was such a relief to all of us that he was able to join you in Pembroke House." - The family of a late resident

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